Maintenance & Support

We offer various levels of maintenance and support to protect your investment in Stella Vista electronic screens.

Stella Vista's Maintenance and Support options enable you to take advantage of our:
· Ongoing improvement of the controller software that drives your electronic screens
· Experienced technical support personnel
· Online trouble-shooting tools
· Maintenance and stock monitoring to ensure your electronic screens are kept functioning at their optimum

Stella Vista equipment carries a 12 month warranty (parts and factory labour).

Inclusive in the purchase of each Stella Vista solution:

· 08:00 - 17:00 call centre support
· 24/7 www.stellavista.com support
· online trouble shooting
· 12 months warranty (Stella Vista parts & labour)

Additional Maintenance and Support components:

1. Spare parts
2. Onsite labour*
3. Software upgrades
4. Preventative maintenance* (inspection, testing, cleaning conducted quarterly)
5. Quick response**
6. Event stand-by** (subject to 14 day notification period)
7. Event on-site (subject to 14 day notification period)
8. Training
9. Manuals
10. Service calls***
11. Extended warranty

Notes:

· *>50km from any Stella Vista office - travel & expenses to be covered by customer
· **guaranteed turnaround in 0-50km radius from any Stella Vista office
·***emergency maintenance to be performed after hours will be charge at normal call-out rates
· All Maintenance contracts are for a 12month period and can be taken out at any stage during the life of a product
· Without a Maintenance contract, all onsite service calls are charged at R750 per technician*
· Onsite labour on Stella Vista equipment out of warranty is charged at 150% of onsite labour on Stella Vista equipment under warranty
· Call-out rate dependent on other Maintenance components purchased*